Frequently Asked Questions

Ethey is leading the zero food-waste movement by inspiring a healthy relationship between our planet and its people one chef-prepared fresh meal at a time. Steadfast on our journey as leaders of the zero food waste movement to inspire others, we aim to provide healthy meals to people striving to feel better, do better, and ultimately live better. We believe that eating well, while protecting our planet, has a direct impact on our well-being now, and for years to come.

How we work is simple: 

You select your box size and choose from a wide selection of chef-prepared meals.

Your meals are prepared by our chefs and delivered to your door.

Heat in the microwave or oven and enjoy! Zero prep. Zero dishes. Zero food-waste.

The process is simple, but here are a few things to note for an even better ethey experience:

Once you choose a subscription meal box-size, you will get weekly deliveries of your chosen meals unless you skip or cancel. 

You can change your meal selection every week to try from our curated list of chef prepared meals, up to 3 days before your delivery date.

It’s easy to skip weeks! Login to your account, head over to the “Schedule” section. As long as you are making updates before the weekly deadline, you will see “Skip Week” by the date. If you change your mind and our chefs still have time to prepare your meals, you will see an option to “Resume Week.”

We will send weekly notifications with deadline reminders for each order. There is a lot of planning that goes into shipping meals fresh to your door, so we need 3 days before your order delivery date. 

Your first order is a starting point for future orders. Every week that you update your meal selection, a new default menu will be set. Make sure to double check your meal selections weekly to ensure you’re getting the menu you want! 

Our meals are individually portioned and intended to serve one person. With each meal you’re helping reduce 1 pound of food-waste from production to consumption.

You are able to change, skip, or cancel your subscription anytime! 

Once you pick a box size, you’ll receive meal deliveries each week on the available day of your choosing. You'll be charged weekly, but you can skip a week, change your meals, or cancel your subscription before the weekly deadline, which is 3 days before your delivery date. 

You are able to select meals, or skip a week of meals, up to 2 weeks in advance. You can also upsize or downsize your weekly meal-box subscription. Our most popular plan is our 8 Meal-Box, which is perfect for weekly meals for one person. 

Once you pick a box size, you’ll receive meal deliveries each week on the available day of your choosing. You'll be charged weekly, but you can skip a week or change your meal selection before the weekly deadline, which is 3 days before your delivery date.

Tuesday Delivery Selected: order cutoff is Saturday at 6:00 AM EST
Thursday Delivery Selected: order cutoff is Monday at 6:00 AM EST

Our ready-to-eat meals are prepared as single portions for one person. Please refer to our individual meal product pages for exact meal weight and nutritional breakdown.  Our most popular plan is our 8 Meal-Box, which is perfect for weekly meals for one person.

You can change your meal box size in your account settings. Login to your account at ethey.com, and click on the “Subscription” section, where you will see what meal plan you have selected. Select your new meal-box plan, and then hit “Update Subscription”, and you’re all set! 

Once you are signed into your account, click on the “Schedule” section, and you will see your current and upcoming weekly orders. Head to the week that you would like to edit, and click on the “Add to Box” to add new meals for the week.

We make it super easy for you to skip a week, up to 2 weeks ahead of time. Once you are signed into your account, under the “Schedule” section you will see your upcoming order, where you can scroll to the specific week and click “Skip Week”. 

If you would like to cancel your subscription, you can do so in your account settings. Login to your account at ethey.com, click on the “Subscriptions” section where you will see your current weekly meal plan, and then click “Cancel Subscription”. 

If there is any feedback you’d like to share with our customer success team in order to improve your ethey experience, please let us know at hello@ethey.com.